Norwich Glass Company are the leading glass supplier and installer in Norwich, and this is only the case thanks to our fantastic team. We’re made up of a group of hardworking, passionate, and experienced individuals, from our glaziers to our admin roles, with each person playing a crucial and important role in enabling us to deliver the absolute best service to our clients.
In the first of our meet-the-team series, we want to introduce you to Carly, a woman of all trades and someone who is integral to the smooth running of our operations.
Tell us a little about yourself and your role.
I’m Carly, and I do a little bit of everything. I don’t really have one particular role, and I get involved in lots of areas of the business, including human resources, finance, advertising, operations and compliance.
What do you like doing outside of work?
I really enjoy days out with the family, socialising with friends and travelling. I also enjoy yoga, exercising and trying to be healthy! Renovating or reorganising my home is another passion, as well as trying to find ways to be creative.
How long have you worked at Norwich Glass?
I’ve been with Norwich Glass since April 2024 – this was a big change for me as I haven’t worked in the industry before. Previously, I have worked for much larger organisations (in retail, healthcare and the public sector).
What made you interested in your current role?
I was attracted to the variety of the role and being able to make a real difference to the organisation due to the size. I wasn’t sure how I would find working for a small business but I actually much prefer it!
What do you enjoy about your job?
I really enjoy the family-friendly atmosphere and working with such a knowledgeable team. Being completely new to glass, it’s been great to learn from everyone especially as most have worked for the company and in the industry for a long time.
What is your favourite thing about your job?
I love the variety of my job and being able to get involved with lots of aspects of the business. Recently, I’ve been writing policies, updating our terms and conditions, sourcing new employee training and painting cupboards in our showroom. There’s always something new that I can learn and my days are rarely the same, which really suits me.
Do any challenges come with your job? How do you combat them?
Sometimes I find it challenging as I’m new to the industry, but I find our website provides lots of info about the different types of glass we work with and I’ve been making notes to refer back to when I receive training from colleagues.
The flexible nature of my role can also be challenging as I might need to quickly change focus between differing tasks. I keep a couple of to-do lists for short and long-term tasks to ensure I don’t forget anything and use lots of email diary reminders to keep me on track!
Do you have any favourite moments from your time at Norwich Glass?
I have really enjoyed helping to redesign the showroom and freshen it up for 2025 to showcase some of the bespoke glazing projects we can support and hopefully give our customers some inspiration.
Your glass experts in Norwich and Norfolk
Carly is just one of the passionate people who make up the Norwich Glass Company team. If you’re looking for expert glaziers and glass installers in Norfolk, we’ve got you covered. We install and replace double glazed units, fit kitchen and bathroom splashbacks, provide glass for balconies and balustrades, offer boarding up services, and offer glass cut to size for any project.
Visit our custom glass page to shop specific glass types and products, or browse our glass installation and creation services. If you have a project in mind or you’re not sure what you need, please don’t hesitate to get in touch. Call us on 01603 431409 to speak to one of our friendly and knowledgeable team like Carly, or use our simple enquiry form on the website.