Customer Privacy Notice
This privacy notice tells you what to expect us to do with your personal information.
- Contact details
- What information we collect, use, and why
- Lawful bases and data protection rights
- Where we get personal information from
- How long we keep information
- Who we share information with
- Sharing information outside the UK
- How to complain
Contact details
Post: Norwich Glass, 11 Caston Industrial Estate, Salhouse Road, Norwich, Norfolk, NR7 9AG, GB
Telephone: 01603 431409
Email: info@norwich-glass.co.uk
What information we collect, use, and why
When placing an order with us we collect or use the following information:
To provide services and goods, including delivery:
- Names and contact details
- Addresses
- Purchase or account history
- Website user information (including user journeys and cookie tracking)
- Information relating to compliments or complaints
For the operation of customer accounts and guarantees:
- Names and contact details
- Addresses
- Purchase history
- For service updates or marketing purposes:
- Names and contact details
- Addresses
We collect or use the following information for recruitment purposes:
- Contact details (eg name, address, telephone number or personal email address)
- Date of birth
- National Insurance number
- Copies of passports or other photo ID
- Employment history (eg job application, employment references or secondary employment)
- Education history (eg qualifications)
- Right to work information
- Details of any criminal convictions (eg Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
- Bank details for salary payments
We collect or use the following personal information for dealing with queries, complaints or claims:
- Names and contact details
- Address
- Purchase or service history
- Witness statements and contact details
- Relevant information from previous investigations
- Customer or client accounts and records
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
- Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
- Your right to erasure – You have the right to ask us to delete your personal information. You can read more about this right here.
- Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
- Your right to object to processing – You have the right to object to the processing of your personal data. You can read more about this right here.
- Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information:
- to provide services and goods,
- for the operation of customer accounts and guarantees,
- for service updates or marketing purposes,
- recruitment purposes and/or,
- for dealing with queries, complaints or claims are;
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Where we get personal information from
- Directly from you
- CCTV footage or other recordings
- Previous employers
How long we keep information
We hold customer information for 7 years from the last point of activity or final invoice date and employee information for 6 years from the last day of employment.
After which time any personal information will be destroyed. A confidential shredding service will be used for paper documents and digital information will be deleted.
Who we share information with
Data processors
M+A Partners – Accountancy – based in Norfolk
This data processor does the following activities for us: Process payroll information
Smart Glazier – IT software provider – based in London
This data processor does the following activities for us: Manage customer records system
Sharing information outside the UK
Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.
For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.
Organisation name: Smart Glazier
Category of recipient: IT software provider
Country the personal information is sent to: SGS store Customer Data on SGS hosting servers which are located in the United Kingdom, New Zealand, and the United States of America (USA). European Customer Data will not be unnecessarily be put onto USA hosting servers. Backup and disaster recovery facilities are provided by Subprocessors who align with the European Commission’s “Adequacy Decision” and, if necessary, are enlisted in the Data Privacy Framework List, for example, Google or Microsoft.
How the transfer complies with UK data protection law: Transfers are to ‘safe countries’ and ‘safe companies’ that adhere to GDPR rules. Transfers are carried out via private VPN and encryption services are used where necessary. More information can be found in the Data Processing Addendum and Security Policy at Smart Glazier Software | Glass Software Made Easy and in the Trust Centre Cloud Data Integrity and Compliance | Microsoft Trust Center
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
13 December 2024